Support Plans
Our goal is to offer outstanding hosted software, software you can always log into and access your data, at an incredible monthly price with no start-up cost. We can do this because companies with a technical staff can use our extensive Wiki and video resources to find answers they need. Still, we understand live help is sometimes necessary. Not all companies have a tech person and some need more help than others to implement all of our marketing and sales tools. With this in mind we designed our customer support systems around an event and the time-of-response you desire.
Choose a plan that works best for you.
5 support requests, 4-hour response time - $150.00
Use the support tickets in Adobe Business Catalyst for your question. You will receive an answer in less than four hours. You will not be charged until your question is answered. Complex questions will include phone support.
11 support requests, 4-hour response time - $275.00
Use the support tickets in Adobe Business Catalyst for your question. You will receive an answer in less than four hours. You will not be charged until your question is answered. Complex questions will include phone support.
5 support requests, 8-hour response time - $100.00
Use the support tickets in Adobe Business Catalyst for your question. You will receive an answer in less than eight hours. You will not be charged until your question is answered. Complex questions will include phone support.
11 support requests, 8-hour response time - $200.00
Use the support tickets in Adobe Business Catalyst for your question. You will receive an answer in less than eight hours. You will not be charged until your question is answered. Complex questions will include phone support.